Nokia Lumia 950XL audio jack repair guide

The headphone jack is defective.

In this repair guide, we show you how to replace your Lumia 950XL’s defective headphone jack on your own. You need this repair if you can’t hear any sound through your headphones anymore.

Required tools

Tweezers

Tweezers

We recommend using tweezers to remove screws and various small parts from your device.
on Amazon
Pick Set

Pick Set

You need a flat but stable tool such as a pick to pry out parts that are glued in place.
from €14.99 on Amazon
Wiha PicoFinish Torx Screwdriver T4

Wiha PicoFinish Torx Screwdriver T4

Whether you want to tighten or loosen screws, the Wiha PicoFinish Torx screwdriver is perfect for working on devices with Torx screws. You can choose between five different types: T1 to T5 are available in our store. The screwdriver is specially designed for repairs on electronic devices and other precision applications. The ergonomic handle with soft zone and the smooth-running rotating cap make it easy to work comfortably, even on very fine screws and devices. Due to the resistant chrome-vanadium-molybdenum steel and its high-quality workmanship, this screwdriver is highly durable.
on Amazon

Required replacement part

Microsoft 950XL Headphone Jack

Microsoft 950XL Headphone Jack

from €25.99 on Amazon

Show all replacement parts for the Lumia 950XL

Steps

11 Steps

Switching off your device

Step 1

Removing the back cover

Step 2

Removing the battery

Step 3

Removing the SIM and microSD cards

Step 4

Removing the chassis

Step 5

Removing the headphone jack

Step 6

Installing the headphone jack

Step 7

Installing the chassis

Step 8

Inserting the SIM and microSD cards

Step 9

Inserting the battery

Step 10

Attaching the back cover

Step 11

Getting started with the repair of your Lumia 950XL

If you get stuck or have questions, you can post a comment. We’d be happy to help.

11 steps

Switching off your device
Turn off your device by holding down the power button until the “slide down to power off” message appears.

Slide your finger down over the screen until “goodbye” appears and your device is shut down.
Removing the back cover
Carefully disconnect the back cover from the enclosure frame. At the bottom, there’s a small slot where you can insert your fingernail or a tool.

Gradually disconnect the back cover from your device.

Take the back cover off of your device.
Removing the battery
Use your finger to lift the battery out of the device. There’s an indentation in the middle of the chassis where you can easily lift the battery.

Remove the battery.
Removing the SIM and microSD cards
Remove the SIM and microSD cards from your device.
Removing the chassis
Remove the twelve screws that attach the chassis to the enclosure.
12 x 4.5 mm T4 Torx screw

The chassis is hooked onto the enclosure below the rear camera. Carefully unhook it using the tweezers or spudger.

Lift the chassis and remove it.

Removing the headphone jack
Carefully disconnect the headphone jack’s contact from the motherboard.

Then remove the jack from the enclosure.
Installing the headphone jack
Put the jack back in the recess on the upper end of the enclosure.

Then carefully connect the jack’s contact to the motherboard. You should be able to hear the contact click into place.
Installing the chassis
Put the chassis back on and press it into the enclosure. Make sure it hooks on below the camera again.

Then use the twelve screws to attach the chassis to your device.
12 x 4.5 mm T4 Torx screw
Inserting the SIM and microSD cards
Put the SIM card back in. Don’t forget to put in the microSD card if you have one.
Inserting the battery
Put the battery back in your device.There are three parallel slots on the bottom of the battery. The contacts are in these slots, so they have to line up with the three gold contacts in your device.

When the battery’s positioned right, it will be level with the enclosure.
Attaching the back cover
Put the back cover back on.

Use your finger to press it onto the entire frame so all the clips on the back cover click into place on the enclosure.