Frequently asked questions

Ordering and payment on idoc.eu are very secure. We use standardized security measures such as firewalls and SSL (Secure Sockets Layer) technology to ensure that sensitive information like your name, address and password is only processed within our system. We don’t store any payment information. Only our payment service providers use this information. Read our privacy policy to find out more. At the moment, we offer the following payment methods: credit card (VISA, MasterCard, American Express), PayPal, Sofortüberweisung transfer or prepayment.

You can check the availability of any product on the relevant product detail page. If a product is no longer in stock, you can enter your e-mail address there and receive a convenient notification when the availability changes.

You get a 12-month guarantee and a two-year warranty on all our products. Damage caused by improper use is excluded from the guarantee.

We accept various payment methods. You can pay with your VISA, MasterCard or American Express credit card, with PayPal, with a Sofortüberweisung transfer, prepayment or in person when you pick up your order. If you have problems entering your data, please check whether you filled out all the required fields correctly. If it still doesn’t work, please check whether you’ve reached your credit limit.

The price shown for the product is the actual price you pay. Additional shipping costs may apply depending on the order value and destination country. The actual shipping costs will be displayed before you complete your order.

We’ll invoice your order as soon as you place it on idoc.eu. Then you’ll get an e-mail with all the details of your order. Please keep this e-mail as a confirmation. If you can’t find the order confirmation in your inbox, please also check your spam and trash folders.

You can also order as a guest in our online shop. Simply select “Don’t create a customer account” during your order.

You can either create your account automatically when you place your first order, or create one here

You can easily edit your shipping and billing addresses in your iDoc store account. Use your access data to sign in to your account and select “Edit shipping address” or “Edit billing address.”

If you forget your password, you can request a link to reset it here. Simply enter your e-mail address and select “Reset your password.”

If you’re having trouble signing in, please contact our customer service team directly. You can reach our customer service by phone from 10:00 a.m. to 6:00 p.m. (CET) at +49 (0) 30 200 514 455 or by e-mail at store@idoc.eu.

If you order by 2:00 p.m. (CET), we’ll process your order that same day. Generally, you’ll receive your products within two to four business days. Shipping to selected European countries may take up to 10 business days.

You’ll get an e-mail as soon as we ship your order. This e-mail also includes the shipment number, which you can use to track your shipment online through our logistics partner at any time.

We ship all orders with our logistics partner DHL. Depending on your location, shipping will take one to three business days in Germany and two to six business days in selected European countries. Once we’ve carefully packed your order and DHL has picked it up from the iDoc store, you’ll get a shipping confirmation by e-mail. This confirmation includes all the information about your order such as the tracking number and shipping status. To view all other information about your order, you can sign in to your account at idoc.eu or contact our customer service directly.

You can easily track our shipments using the tracking number. You can find the number for your order in the relevant shipping confirmation, or under Orders in your account.

DHL will try to deliver your order to the shipping address you specified first. If you aren’t home, they’ll leave the package with one of your neighbors or at a nearby post office. The note in your mailbox will say where you can pick it up.

Please check the overview of countries we deliver to here.

Please refer to the overview of delivery times here.

Please refer to the detailed list of all shipping costs here.

Please send your order with the filled out the following address:

iDoc Berlin
Leibnizstr. 62
10629 Berlin

You can find further information about the return here.