Payment and dispatch

The following terms and conditions apply:

Dispatch conditions

Domestic delivery (Germany) and neighbouring countries: Frankreich, Belgien, Bulgarien, Kroatien, Zypern, Tschechische Republik, Dänemark, Finnland, Griechenland, Ungarn, Italien, Island, Irland, Luxemburg, Malta, Monaco, Niederlande, Polen, Portugal, Slowakei, Slowenien, Spanien, Schweden, Österreich.

Dispatch costs (inclusive of legally applicable VAT)

Domestic deliveries (Germany): 

We charge a flat shipping fee of 3,90 € per order.

From an order value of 39,00 € onwards, we deliver shipments free of cost.

Deliveries to foreign countries:

We charge a flat shipping fee for international deliveries:

Frankreich:10,45 €
Belgien::10,45 €
Bulgarien:10,45 €
Kroatien:10,45 €
Tschechische Republik:10,45 €
Dänemark:10,45 €
Finnland:10,45 €
Griechenland:10,45 €
Ungarn:10,45 €
Italien:10,45 €
Island:10,45 €
Irland:10,45 €
Luxemburg:10,45 €
Malta:10,45 €
Monaco:10,45 €
Niederlande:10,45 €
Norwegen:10,45 €
Polen:10,45 €
Portugal:10,45 €
Slowakei:10,45 €
Slowenien:10,45 €
Spanien:10,45 €
Schweden:10,45 €
Österreich:10,45 €

Delivery periods

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 2-4 days, for deliveries abroad within 3-10 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.

If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

In case of self-collection, we will inform you by email once the product is ready, along with the collection options. In this case, dispatch costs will not be charged.

Payment options

For domestic deliveries (Germany) the following payment options are available:

Payment in cash at the time of collection
-  Prepayment via transfer
Payment via credit card
Payment via PayPal
Payment via Sofortüberweisung [immediate transfer]

In case of deliveries to a foreign country, you have the following payment options:

-  Prepayment via transfer
Payment via credit card
-  Payment via PayPal
Payment via Sofortüberweisung [immediate transfer]


Further details on payment

 

If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.

Our bank account:

iDoc 1. Hilfe für Mobiltelefone GmbH
Konto 100 611 45 55
BLZ 120 300 00
DKB Deutsche Kreditbank
BIC BYLADEM1001
IBAN DE02120300001006114555


In case of questions, please contact us at the contact details mentioned in the Legal Notice.