Free shipping for orders over €75 within Germany
Tips for your repair
Helpful tips for your next smartphone repair
Tips for your repair
Repair Review
We evaluate the reparability of latest smartphones
Repair Review

Frequently asked questions

For a satisfying shopping experience no questions should remain open. Here you find all information about the iDoc Store.

  • Shopping at

    • Is ordering on secure?

      Ordering and payment on are very secure. We use standardized security measures such as firewalls and SSL (Secure Sockets Layer) technology to ensure that sensitive information like your name, address and password is only processed within our system. We don’t store any payment information. Only our payment service providers use this information. Read our privacy policy to find out more. At the moment, we offer the following payment methods: credit card (VISA, MasterCard, American Express), PayPal, Sofortüberweisung transfer or prepayment.

    • The product I wanted to order isn’t available right now. When can I buy it?

      You can check the availability of any product on the relevant product detail page. If a product is no longer in stock, you can enter your e-mail address there and receive a convenient notification when the availability changes.

    • How long is the warranty for the products I buy?

      You get a 12-month guarantee and a two-year warranty on all our products. Damage caused by improper use is excluded from the guarantee.

  • Payment

    • What payment options does offer?

      We accept various payment methods. You can pay with your VISA, MasterCard or American Express credit card, with PayPal, with a Sofortüberweisung transfer, prepayment or in person when you pick up your order. If you have problems entering your data, please check whether you filled out all the required fields correctly. If it still doesn’t work, please check whether you’ve reached your credit limit.

    • Do any additional costs apply to my order?

      The price shown for the product is the actual price you pay. Additional shipping costs may apply depending on the order value and destination country. The actual shipping costs will be displayed before you complete your order.

    • When will you bill me for my order?

      We’ll invoice your order as soon as you place it on Then you’ll get an e-mail with all the details of your order. Please keep this e-mail as a confirmation. If you can’t find the order confirmation in your inbox, please also check your spam and trash folders.

  • My account

    • Do I have to register on to place an order?

      You can also order as a guest in our online shop. Simply select “Don’t create a customer account” during your order.

    • How do I create an account?

      You can either create your account automatically when you place your first order, or create one here

    • How do I edit my address information?

      You can easily edit your shipping and billing addresses in your iDoc store account. Use your access data to sign in to your account and select “Edit shipping address” or “Edit billing address.”

    • I forgot my password. What do I do?

      If you forget your password, you can request a link to reset it here. Simply enter your e-mail address and select “Reset your password.”

    • Why can’t I sign in to my account?

      If you’re having trouble signing in, please contact our customer service team directly. You can reach our customer service by phone from 10:00 a.m. to 6:00 p.m. (CET) at +49 (0) 30 200 514 455 or by e-mail at

  • Order & Shipping

    • How long will it take for my order to arrive?

      If you order by 2:00 p.m. (CET), we’ll process your order that same day. Generally, you’ll receive your products within two to four business days. Shipping to selected European countries may take up to 10 business days.

      You’ll get an e-mail as soon as we ship your order. This e-mail also includes the shipment number, which you can use to track your shipment online through our logistics partner at any time.

    • How will you ship my order?

      We ship all orders with our logistics partners DHL and UPS. Depending on your location, shipping will take one to three business days in Germany and two to six business days in selected European countries. Once we’ve carefully packed your order and DHL or UPS has picked it up from the iDoc store, you’ll get a shipping confirmation by e-mail. This confirmation includes all the information about your order such as the tracking number and shipping status. To view all other information about your order, you can sign in to your account at or contact our customer service directly.

    • Can I track my shipment?

      You can easily track our shipments using the tracking number. You can find the number for your order in the relevant shipping confirmation, or under Orders in your account.

    • Do I have to be home when my delivery arrives?

      DHL will try to deliver your order to the shipping address you specified first. If you aren’t home, they’ll leave the package with one of your neighbors or at a nearby post office. The note in your mailbox will say where you can pick it up.

    • Which countries does iDoc ship to?

      Please check the overview of countries we deliver to here.

    • How long does shipping take?

      Please refer to the overview of delivery times here.

    • What does shipping cost?

      Please refer to the detailed list of all shipping costs here.

  • Returns & Refunds

Your direct connection to iDoc

No matter how you contact us, the experts in our customer service team will personally answer all your questions.

  • Write us a message

    If you have a question about a product or something else to tell us, just use our convenient contact form.

    Get in touch
  • Questions about the repair?

    For questions concerning your repair we are available via chat, e-mail and phone.

  • Give us a call

    We’re happy to help you and advise you on your purchase. You can call us from Monday to Friday, 10:00 a.m. to 4:00 p.m.

    +49 30 814 517 460
  • Repair guides

    We provide you with free photo repair guides and high-resolution videos for the most common smartphones.

    Repair guides

Profi-Insights & Tipps für deine erfolgreiche Handy-Reparatur

iDoc schenkt dir den ultimativen Reparatur-Guide GUIDE GRATIS ANFORDERN

Profi-Insights & Tipps für deine erfolgreiche Handy-Reparatur

iDoc schenkt dir den ultimativen Reparatur-Guide GUIDE GRATIS ANFORDERN

I'm a new customer

Erstelle dir ganz einfach ein persönliches Benutzerkonto oder kaufe als Gast ein.

I'm a new customer

I'm a new customer

Erstelle dir ganz einfach ein persönliches Benutzerkonto oder kaufe als Gast ein.

I'm a new customer